Transaction is just the starting point, service has no end
Sales work occupies a vital position in the business field. It is not only a key link for enterprises to achieve profitability, but also an important way for individuals to realize their self-worth.
Recently, a customer from Jamaica in North America visited Foshan Yuejiaxin Wire and Cable Co., Ltd. (hereinafter referred to as the company). In the process of business and customer docking, the customer expressed great recognition of the foreign trade professionalism of our business. During the visit, the customer mainly purchased wires for the Jamaican villa decoration project, so he focused on the home decoration line BVV. The customer then visited our company's finished product warehouse and production workshop, and inspected the production process of the home decoration line BVV on the spot, and recognized our production capacity. The customer also found that in our company's exhibition hall, there were photos of Jamaican customers who had completed transactions and related export information display brochures for display. Therefore, the customer trusted our company's foreign trade capabilities very much, and said that he had also visited other cable companies, but found that other companies were not as familiar with exports as our company.
Finally, our sales staff took the initiative to send our home improvement wire BVV samples and related products and company information to the customer. The customer said that he would take our samples back to Jamaica and compare them with local cables to see if they are consistent. During this period, the sales staff has been in close communication with the customer to understand the local home improvement wire market situation and the progress of the customer's project; it is worth mentioning that considering the time difference between the two parties, our company's sales staff chose to interact and communicate with the customer during the customer's active time and finally achieved the deal.
After the order is completed, our sales staff also updates the customer on the production status and related progress of the home improvement wire BVV order through videos, pictures, etc., and confirms the final delivery time with the customer.
This transaction not only demonstrates the professional foreign trade capabilities of Foshan Yuejiaxin Wire & Cable Co., Ltd., but also demonstrates the excellent sales skills and outstanding service capabilities of the foreign trade business during this transaction, and the concept of always keeping customers first. By maintaining communication, we understand the business needs and expectations of customers and provide customers with professional advice and solutions. Moreover, we grasp the latest market trends, provide customers with the latest industry information, and enhance customer trust.
